Refund policy

At Footera, we want you to shop with confidence. If there’s a problem with your order, please contact us and we’ll help resolve it.

Returns
You may request a return within 30 days of delivery. To be eligible for a change-of-mind return, shoes must be unworn, unused, and in their original condition, with the original packaging and tags. Please provide your order number or proof of purchase.

Final Sale items and gift cards
Gift cards and items clearly marked Final Sale at the time of purchase cannot be returned for a change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrect.

How to start a return
Email support@footera.shop with your order number, the item you want to return, and the reason for your request. Please wait for our return instructions before shipping the item. Our business address is not a return address unless we specifically confirm it in those instructions.

Return shipping
For a change-of-mind return, you are responsible for the return shipping cost. We recommend using a trackable shipping service. If your item arrived damaged, defective, or incorrect, we’ll help resolve the issue at no additional return-shipping cost to you.

Damaged, defective, or incorrect items
Contact support@footera.shop as soon as you notice the issue. Include your order number and, if possible, clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund.

Refunds
After we receive and inspect your return, we’ll email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to show the funds. Original shipping charges are not refunded for change-of-mind returns, except where required by law.

Exchanges
For a different size or color, contact support@footera.shop within the 30-day return window. Exchanges are subject to stock availability and the return conditions above.

Contact
Store Name: Footera
Email: support@footera.shop
Phone: +1 (213) 519-7379
Website: footera.shop
Address: 1708 Via Riata, Roseville, CA 95747, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)