FAQ

Find answers to common questions about shopping at Footera. If you need help with your specific order, contact us using the details below.

Where does Footera ship?

Our Shipping Policy states that we currently ship within the United States only.

How long does delivery take?

Orders are typically processed within 1–2 business days after payment confirmation. Estimated shipping time after processing is 7–13 business days, for an estimated total of 8–15 business days from order placement to delivery. These are estimates, not guaranteed delivery dates. Business days exclude weekends and public holidays.

How much does shipping cost?

Our Shipping Policy states that shipping is free on orders within the United States. Review the order total at checkout before placing your order.

Will I receive tracking information?

If tracking is available for your shipment, we will send the tracking details to the email address provided at checkout after your order ships.

Can I change my shipping address?

If you notice an error, contact us as soon as possible with your order number and the correct address. We will try to help, but changes may not be possible after an order has been processed or shipped.

What payment methods can I use?

The methods available for your order are shown at checkout. Depending on availability, options may include major cards and express checkout methods. Please review our Payment Policy for more information; a method not shown at checkout is not available for that order.

Can I return a pair of shoes?

Our Return & Refund Policy allows return requests within 30 days of delivery. For a change-of-mind return, shoes must be unworn, unused, and in their original condition with their original packaging and tags. Final Sale items and gift cards are not eligible for change-of-mind returns. Review the Return & Refund Policy for full details and exceptions.

How do I start a return?

Email support@footera.shop with your order number, the item you want to return, and the reason for your request. Wait for return instructions before shipping anything. Our business address is not a return address unless we specifically confirm it.

Who pays for return shipping?

For a change-of-mind return, you are responsible for return shipping. If an item arrived damaged, defective, or incorrect, contact us so we can help resolve the issue at no additional return-shipping cost to you.

When will I receive an approved refund?

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to show the funds.

Do you offer exchanges?

For a different size or color, contact us within the 30-day return window. Exchanges depend on stock availability and the return conditions in our Return & Refund Policy.

How can I contact Footera?

Email: support@footera.shop
Phone: +1 (213) 519-7379
Business hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Business address: 1708 Via Riata, Roseville, CA 95747, United States