Contact Us

Questions about shoes, an order, delivery, or a return? We're here to help you find the information you need. Choose the contact method that works best for you. If you're contacting us about an existing order, please include your order number and the email address used at checkout so we can identify it.

Customer support

Email: support@footera.shop
Phone: +1 (213) 519-7379
Business hours: Monday–Friday, 9:00 AM–5:00 PM (PST)

You can email us with product questions before ordering, or contact us about an order you've already placed. Please do not include payment card details or passwords in your message.

Help with an order

For questions about your order, tell us your order number and what you need help with. If you received an incorrect or damaged item, include a description and, if possible, clear photos of the item and packaging. This helps us review the issue and advise you on the next steps.

Shipping questions

For information about shipping locations, charges, and delivery estimates, please review our Shipping Policy. If you need help with a shipment, email us your order number and any tracking information you received. If you notice an error in your delivery address, contact us as soon as possible; changes may not be possible after an order has been processed or shipped.

Returns and refunds

To request a return, email support@footera.shop with your order number, the item you wish to return, and the reason for your request. Please review our Return & Refund Policy for eligibility and refund details. Wait for our return instructions before shipping an item back. Our business address is not a return address unless we confirm it in those instructions.

Business information

Store name: Footera
Website: footera.shop
Business address: 1708 Via Riata, Roseville, CA 95747, United States

We appreciate you visiting Footera. If you have a question that isn't answered on our website, please reach out using the email or phone number above.